“...The hosptial’s chief pharmacy officer said reading about others’ struggles and triumphs has helped him encourage his staff to better treat Mercy’s large population of indigent patients by making resources go further and care more humane. All this from words on paper? ‘It’s what came from the discussions. It was surprising,’ he said.”
Baltimore Sun
May 15, 2008
“We talk about a lot of feelings you get from the readings...
This brings you back to why you got into [medicine] in the first place.”
“People disagree with each other respectfully...and it provides an outlet for some of the really important work that they do.”
The Star-Ledger
March 7, 2006
“From the first book to the last, attitudes changed. Initially, the doctors were extremely defensive about their profession...One physician says...‘It took time and adjustment to realize that [some of the readings] were telling a different story, and that the story was accurate and real, but it wasn’t from a perspective that I was used to hearing. We like to think of ourselves as working hard to help patients and being compassionate, and to get repeated stories of situations where the patient didn’t feel that way was unsettling to all of us.’ By the time they got to the [next] book, they were more willing to listen to the patient’s point of view.”
Maine Sunday Telegram
August 23, 1998
